Refunds & Returns Policy

Pillow Flair reserves the right to issue refunds on a case by case basis, by our return and refund policy. 

  • If a damaged product or the wrong product were shipped, we would ask for photos as proof to effectively communicate this with the supplier and help process the refund. Contact us with a picture of the damaged product, the order number, and name, and we will process it from there. 

 

  • If a product is not as advertised (e.g., products have very different specifications compared to the product catalog), then we are responsible for paying the return shipping charges and replacing or refunding the product. Please note that some items may be slightly different from the photo catalog due to the camera used and lighting conditions on product photography.

 

  • If the customer changes their mind, they can ship the product back within 15/30 days of receiving the product, and they will be refunded. The customer is responsible for paying the return shipping charges. 

 

  • If a package is delivered (based on tracking) but the recipient claims that they did not receive it, they will have 30 days to report it is missing, and it will be our responsibility to honor a refund.

 

  • If a reshipment is required due to address entry error on the customer's end, this additional shipping cost will be covered by the customer.